Our local IKEA store had the perfect bookshelf for our new office (see above). I generally like most things about IKEA, but this purchase was one of the most frustrating shopping experiences I’ve had in a long time.

On my first trip there, I bought a bunch of other things and decided to wait to get the bookshelf until I had more room in the car. When I went back the next day, there was no more stock on the floor. I saw two pallets loaded with units directly above the empty spot, though, so I went to ask a clerk to have one pulled down. That’s when the fun started. (more…)