Just before my latest trip to Los Angeles, I received this email from Tom Petters, Owner and Chairman of Sun Country Airlines:

Dear Mr. Kingsbury,

At Sun Country, we understand the importance of customer service. It’s why we fly out of the convenient Humphrey Terminal in Minneapolis, why we fly to the destinations you want to go to (31 of them, to be exact), and why our employees treat every passenger with a level of service uncommon in the airline industry.

It’s also why I’d like to upgrade you to first class on your upcoming flight from Minneapolis/St. Paul to Los Angeles on 1-12-08 as well as your return flight on 1-18-08. As one of our most valued Ufly Rewards members, we’ve noticed how often you fly Sun Country and would like to thank you for making us a part of your travel plans. We recognize your importance and look forward to continuing to serve you in the future.

Feel free to contact our Ufly Rewards Service Center at 1-866-609-8359 with any questions you might have about your upgrade. I’d also like to invite you to send me an email at tpetters@suncountry.com with your suggestions, comments or ideas about how Sun Country can better suit your needs as a traveler.

Again, thank you for making Sun Country a part of your travel plans. I hope you enjoy your experience on your upcoming flight.

Sincerely,

Tom Petters
Owner and Chairman of the Board
Sun Country Airlines

Bravo!