Writing a good résumé is truly an art form. I’ve revised mine hundreds of times during my career, helped others refine theirs and have read many as a hiring manager. I still believe the gold standard is a tightly edited one pager with a highly personalized cover page (unless you are a fancy curriculum vitae type of person). Here are real life samples that landed me my last job and my current job. Here’s an updated PDF that reflects where I am now. I also have a short about page, a long-form biography page and a coursework page that covers every class I took since junior high (including transcripts!).
That’s all fine and good, but how do you stand out and get someone to take an interest in you? Professional networking sites like LinkedIn were once useful to me, but I closed my account when the spam started to outweigh the benefits. This page is an experiment to see what other avenues might make sense. It helps to have your own web server, domain and a web development background, but everyone can learn that if you are so inclined. Thanks for taking the time to visit – feedback welcome at firstname.lastname@example.org.
Experienced technology and business professional who has worked in multiple industries, including airlines, education, hospitality, gaming and world-class venue management. Rare combination of business knowledge, technical acumen and the ability to communicate across all levels of an organization. Recent career highlights include hosting the NCAA Final Four and Super Bowl LII at U.S. Bank Stadium, which I helped open in 2016. Key values include knowledge, dedication, empathy, fairness, civility, kindness and respect. Big fan of David Heinemeier Hansson. Enjoy live music, restaurants, golf, running, biking, skiing and travel (often in combination). Live in Saint Paul’s Lowertown with my wife Colleen and have two amazing adult daughters.
Key original member of executive team that opened $1.1 billion sports and entertainment venue on-time and on-budget. Responsible for $100 million in stadium technology, including primary data center, 62 IDF closets, 200 Cisco switches, 1200 wireless access points, 2100 IP televisions, 700 IP telephones, 850 iOS devices, 450 IP security cameras and 200 workstations and laptops. Support our mission of creating memorable experiences by providing 1) a stable wireless network for a great guest mobile experience, 2) a secure network infrastructure to support safe credit card transactions at concession stands, merchandise kiosks and the box office, 3) an exceptional branded digital experience for premium guests via IPTV, tablets and telephony, 4) a technology platform that supports excellent in-game replay and video production on all stadium scoreboards, concourse displays and concession stand menu boards, 5) support for ticket scanner operations to get guests in the building easily and 6) keep guests safe via network cameras, digital recording of footage and incident management systems. Support multiple clients and partners, including the Minnesota Sports Facilities Authority, Minnesota Vikings, NFL, NCAA, Homeland Security, concert promoters, broadcasters and media. Provide technical support to major stadium concert tours, including Metallica, Coldplay, U2, Beyoncé and Jay-Z, Taylor Swift, Guns N’ Roses, Kenny Chesney, Luke Bryan and Garth Brooks. Successfully hosted Super Bowl LII and the NCAA Final Four, setting new stadium WiFi traffic records. Won the 2019 sustainability bike challenge, riding 505 miles. Proud to mentor and support my excellent technology staff.
Mobile Sports Report stories by Paul Kapustka:
Fans use 16.31 TB of Wi-Fi data during Super Bowl 52 at U.S. Bank Stadium, published February 9, 2018
Temporary courtside network helps set Final Four Wi-Fi records, published June 30, 2019
PRIOR WORK EXPERIENCE
Managed overall availability of technology systems for gaming, hospitality, marketing, entertainment, golf, accounting, human resources, radio broadcasting (WELY) and convenience store operations. Supervised staff of three IT specialists who supported network operations and storage, server administration, backup and recovery, telecommunications and team member troubleshooting. Designed and published company intranet, fortunebay.com and all corporate social media accounts. Reduced technology expenses while maintaining 24/7/365 operational support and service. Provided technical assistance to The Wilderness at Fortune Bay, consistently rated among the top 100 public golf courses in the nation. Served as house photographer for multiple concerts, including ZZ Top, Alabama, John Fogerty, Lynyrd Skynyrd, Larry the Cable Guy, Gordon Lightfoot, Hank Williams, Jr., Goo Goo Dolls and Heart. Coordinated with cellular and landline providers to improve bandwidth speeds and overall reliability of mobile and data service to the Lake Vermilion area. Provided effective leadership to the Bois Forte Development Corporation and Reservation Tribal Council, including expense management, strategic planning and policy creation. Worked closely with Bois Forte tribal chairman and NIGA vice chairman Kevin Leecy on multiple issues important to the tribe and represented Fortune Bay at regional and national conferences.
Consulted with clients on a wide range of technology solutions, including nationwide remote and onsite reactive support, web server administration, system imaging/mass deployment, Xsan and Final Cut Server. Performed several successful deployments of Apple K-12 technology on behalf of Apple Professional Services in Minnesota, Wisconsin, Michigan, Nebraska, Arizona and Colorado. Assisted noted technology author and speaker Charles Edge with business development and marketing opportunities in the Minneapolis market. Successfully passed exams for ACSA 10.5 and 10.6 (Apple Certified System Administrator). Conducted backup and file restoration audits for multiple entertainment clients, supported several web sites during the 2010 Winter Olympics and shadowed other consultants in Southern California.
Served as Technology Director for alternative 200-student Minnesota high school founded by former Prince protégé David “TC” Ellis. Designed and coded Project Excellence, a web-based student information management system written in PHP with a MySQL database backend. Re-engineered entire technology infrastructure, including workstations, servers, security cameras, network and phone system. Assisted Studio Director Phil Winden with all recording studio technologies, including Pro Tools, Logic, Final Cut Pro and Adobe Creative Suite. Wrote and implemented technology plan for Los Angeles expansion school and served as technology director for both schools. Raised critical funding via the FCC’s E-rate Universal Service Program for Schools and Libraries. Served as Chief Technology Officer for Studio 4 Enterprises, the for-profit entity that managed both HSRA locations and a student-run record label, Another Level Records. Built $30,000 multi-server RAID environment co-located in a Seattle data center and diversified into web services through spin-off company Code.mn.
NORTHWEST AIRLINES – EAGAN, MINNESOTA
Manager, line maintenance automation (2001 – 2003)
Senior technology specialist, fuel and corporate services (1996 – 2001)
Manager, general credit (1993 – 1996)
Senior collector, universal air travel plan (1992 – 1993)
New accounts clerk, freight credit (1991 – 1992)
Started airline career as a college intern in the Sons and Daughters program, working in passenger refund and freight credit departments. After graduation, returned to the credit department as a freight credit clerk before being promoted to senior collector on UATP (Universal Air Travel Plan) credit card accounts. As one of Northwest’s youngest managers, supervised staff of seven credit clerks and managed 17 general ledger accounts with balances up to $25 million and annual billings of more than $530 million. Designed executive reporting system for $175 million receivables financing project, ensuring “AA” certificate rating and reduced cost of funds. Visited the Atlantic headquarters in London and the Pacific headquarters in Tokyo to help improve communication and efficiencies between regions. As technology specialist for the fuel department, utilized many unique Apple technologies to support NWA Fuel Services President Doug Podolak and NWA CFO Doug Parker with $1 billion annual fuel expense. The fuel department was named best in the industry and responsibilities were expanded to the purchasing and corporate services departments. In technical operations, managed 95 servers and workstations worldwide. Built an aircraft maintenance intranet reporting system that resulted in annual budget savings of $900,000.
Founded and incorporated software and new media company (formerly called Golden Links Publishing Ltd.) that focused on the golf industry. Visited more than 350 Minnesota public golf courses during the research phase of the project and created a photo library with thousands of images. Using digital tools such as Photoshop, Illustrator, InDesign, GoLive and mTropolis, a multimedia CD-ROM golf guide was introduced at the 1999 Great Minnesota Golf Show to critical acclaim (“the most comprehensive look at golf courses ever done in Minnesota for the consumer”). The assets from the CD-ROM were later used to created GoldenLinksGolf.com, while many images from the photo gallery were licensed for use in major newspapers and by several premier courses. After the sale of the golf website, the company name was changed to 7 Minute Miles, Inc. and the focus shifted to technology consulting and web publishing (specializing in Apple and open source tools). Partnered with Scaled Web Solutions, LLP and First Tech Computer in Minneapolis. Managed a Seattle-based web and database server with multiple domains. Speculated in Mongolian domain names (.mn) and formed the MN Publishing Company, which designed and published Minnesota golf, hockey, running and skiing web sites.
Cisco Live! user conference Las Vegas 2017, Orlando 2018
National Indian Gaming Association (NIGA) conference, 2011 – 2014
Global Gaming Expo (G2E) conference, Las Vegas 2011 – 2013
Oasis and Micros user conference, Las Vegas 2010, St. Louis 2012, Baltimore 2012
JAMF Nation User Conference (JNUC) attendee, 2011, 2013, 2014, 2015
Apple Worldwide Developers Conference (WWDC), 1998 – 2001 and 2003 – 2008
Multiple MacWorld, NAB and Seybold conferences
Tapemark Charity Pro-Am, volunteer website coordinator (tapemarkgolf.org) and co-director IT, 2002 – 2018
Cammack Marshall Fund, volunteer website hosting (cammackmarshall.org), 2006 – 2015
Hibbing Community College, technology advisory council member, 2010 – 2015
Twin Cities in Motion, marathon course volunteer, 2014 – 2019
TECHNOLOGIES & TOOLS
Available upon request